ABT DISTRIBUTION is committed to minimise the down time your valuable investment or business assets by servicing you with the best possible turn around time.
PRODUCT WARRANTY
- 1. The warranty entitles the original ABT DISTRIBUTION product purchaser to the following benefits in addition to your legal rights under applicable Australian State and Territories Legislation.
- If the product is Dead On Arrival (DOA), that is, product fails within 7 days of purchase, simply call ABT DISTRIBUTION for DOA service authorisation number (product will be replaced using all reasonable endeavours if stock is available).
- ABT DISTRIBUTION warrants that the product it sells meets its quoted specification, compliant to the related safety regulations. ABT DISTRIBUTION warrants the product against defects in materials and workmanship for a limited period.
- If a return to ABT DISTRIBUTION is authorised, inward freight to the ABT DISTRIBUTION office shall be prepaid by the customer, and insure the shipment or accept the risk of loss or damage during such shipment and transportation. Outward freight is prepaid by ABT DISTRIBUTION at its designated carrier, within Australian territory. ABT DISTRIBUTION will repair or replace the defect or nonconformity product within an acceptable time frame.
Acceptable time frame:- will be dependant on manufacturer of non-conforming goods and time can vary before a suitable replacement is available, if you have any inquiries please don't hesitate to contact us).
LIMITED WARRANTY & LIABILITY
Any defect or damage of the product resulting from misuse, improper user installation, unauthorised modification, maintenance or packaging, external electrical fault, disasters, accidents, operation or storage of the product in unsuitable environments, use of incompatible software or software with virus nature are not covered by this warranty.
Unless special warranty terms are specified on the sales invoice, ABT DISTRIBUTION offers 2 years limited warranty for all pre-built systems. The warranty covers all parts and labour for the first year of service. Service labour and the excluded items are chargeable at their current rate for the 2nd year.
In no event shall ABT DISTRIBUTION be liable for any loss of use or loss of profits resulting from a defective product, nor any consequential damages in conjunction with the usage of the product.
Excluded items:
LCD, Battery, Fan, Keyboard, Mouse are supplied with one year of warranty. External peripherals ( such as monitors, modems, hubs and the like are supplied with its factory warranty.)
WARRANTY PERIOD
12 months non transferrable warranty period starts from the date of purchase. Different products may carry different warranty period from the manufacturers.
DOA service:
While product arrives dead, or not performing to its standard, or missing items, call ABT DISTRIBUTION immediately within 7 days of purchase. Consumable products and softwares are warranted to be defect free in the DOA period for replacement only. See clause 1.0 above for details of DOA Service.
STANDARD WARRANTY (RA) PROCEDURE
To get faster service we recommend you log a call through the Service Dept.. Alternatively you can apply for Return Authorisation Number (RA) with the following details:
- Serial number and the model name of the faulty product
- Your name, company, address, phone and/or fax number
- Your original purchase invoice
- Detailed fault description
- Pack the faulty goods properly with the RA number clearly marked on the exterior of the packing box
- Return the Box within two weeks. Failure to return within two weeks will deem the RA number invalid.
- Our service staff will contact you if they detect the following situations before service commences:
- Discrepancy in the product
- Discrepancy in the fault description
- A quotation for a non warranty situation
- A possible delay in service
SYSTEM WARRANTY
ABT DISTRIBUTION may revise and/or discontinue Products at any time without notice as part of ABT DISTRIBUTION's policy of on-going Product up-date and revision. Revised or updated Products will have the functionality and performance of the Products ordered. The Customer accepts that ABT DISTRIBUTION's policy may result in differences between the specification of Products delivered to the Customer and the specification of Products ordered.
2.1
This Standard Warranty does not cover damage, fault, failure or malfunction due to external causes, including accident, abuse, misuse, problems with electrical power, servicing not authorized by ABT DISTRIBUTION, usage and/or storage and/or installation not in accordance with Product instructions, failure to perform required preventive maintenance, normal wear and tear, act of God, fire, flood, war, act of violence or any similar occurrence; any attempt by any person other than ABT DISTRIBUTION personnel or any person authorised by ABT DISTRIBUTION, to adjust, repair or support the Products and problems caused by use of parts and components not supplied by ABT DISTRIBUTION. The Standard Warranty does not cover any items that are in one or more of the following categories: software; external devices; accessories or parts added to the Product after the Product is shipped from ABT DISTRIBUTION; accessories or parts that are not installed in the ABT DISTRIBUTION factory;
2.2
The warranty term for a spare part used in repairing Products ("Replacement Part") is 14 days from its installation in the Product or the remainder of the warranty term for the Product into which it is installed, whichever is longer. ABT DISTRIBUTION owns all parts removed from repaired Products. ABT DISTRIBUTION uses new and/or reconditioned parts made by various manufacturers in performing warranty repairs and building replacement Products. For the avoidance of doubt, the warranty term of a Product is not extended after its repair or replacement. Customer will pay ABT DISTRIBUTION for an Advanced Replacement Part when the part replaced is not returned by Customer to ABT DISTRIBUTION within 10 days after the date the Advanced Replacement Part was invoiced to Customer by ABT DISTRIBUTION. Advanced Replacement's are at the discretion of ABT DISTRIBUTION and will be look at on a case-by-case basis. Prices of the part replaced will be at ABT DISTRIBUTION's then current standard price and will incur an administration fee of $10.
2.3
Customer shall back up all data stored in the Products to be shipped and remove any removable media, such as diskettes, CDs, DVDs from the Products before returning or submitting the Products for repair or replacement. ABT DISTRIBUTION does not accept any liability for data, software, removable media, such as diskettes, CDs or DVDs which are lost, corrupted, deleted or altered during repair. Customer accepts full responsibility for Customer software and data. ABT DISTRIBUTION is not required to advise or remind Customer of appropriate backup and other procedures.
2.4
ABT DISTRIBUTION does not give any warranty that the Products are fit for any particular purpose and this Standard Warranty is given in place of all warranties, conditions, terms, undertakings and obligations implied by statute, common law, trade usage, course of dealing or otherwise including warranties or conditions of merchantability, fitness for purpose, satisfactory quality and/or compliance with description, all of which are hereby excluded to the fullest extent permitted by law.
2.5
The Customer agrees that, in relation to Third Party Products purchased through ABT DISTRIBUTION, where such of the Products are covered by a relevant manufacturer's warranty, then the Standard Warranty shall not extend to such Products and such manufacturer's warranty shall be the sole warranty in respect of such Products. The Customer shall utilise that warranty for the support of such Products and in any event not look to ABT DISTRIBUTION for such warranty support.
SERVICE AND TECHNICAL SUPPORT
SERVICE OFFERINGS
ABT DISTRIBUTION shall provide the following standard Service Offerings in respect of the Products:-
REMEDIAL SUPPORT
During the term of the Standard Warranty, upon receipt of notification from the Customer that the Products have failed or are malfunctioning (not excluded by clause 2.1), and in the event that the fault is unable to be rectified using Telephone Support, ABT DISTRIBUTION undertakes to use all reasonable endeavors during the Standard Service Hours to make such corrections, repairs or adjustments to or replace such parts of the Products as may be necessary to restore the Products to their proper operating condition. The extent of such support and whether this is achieved remotely or by an on-site visit depends upon the particular Service Offering chosen and purchased by the Customer (as evidenced on the Customer's quotation/Invoice) or the specific Service Offering sold bundled with the Product.
RESPONSE TIME FOR ON-SITE SERVICE
For on-site service, ABT DISTRIBUTION undertakes to use all reasonable endeavours to despatch a suitably qualified service engineer to arrive at the Location within the response time specified by the Service Offering purchased by the Customer or bundled with the Product. In the event that the response times purchased or bundled with the Product is unavailable at the Location, the Customer will be provided with the next available level of response times. Response times commence from the time the a service call is loged with ABT DISTRIBUTION and an engineer decides that an on-site remedial support is necessary. Unless otherwise specified in the relevant Service Offering, a response time measured in hours includes only business hours within the Standard Service Hours.
3.2
Exceptions to All Warranty Systems
3.2.1
The Service Offerings do not include:
- provision of Services at places other than the Location except where ABT DISTRIBUTION specifically agrees otherwise;
- the correction or avoidance of software defects or errors or the loading or re-loading of a Customer's application software or the Customer's data or any re-configuration of the Products beyond loading the operating system software as carried out before shipment; and a charge will be applied to systems that are found to be not faulty, or determined at the discretion of ABT DISTRIBUTION to be a software fault, in accordance with the charges scheme.
- repair or replacement of diskettes, printing ribbons, typefaces or other consumable supplies.
3.2.2
Collection of Products by ABT DISTRIBUTION, or its appointed carrier, under any of the Service Offerings, shall not be construed as invalidating the exceptions stated above and shall not imply that ABT DISTRIBUTION accepts the validity of the customer's claim.
REPLACEMENT
3.3.1
ABT DISTRIBUTION reserves the right to replace the whole of the Products or any part or parts thereof which may be found to be faulty or in need of investigation even where only a part of the Products are faulty or in need of investigation.
3.3.2
ABT DISTRIBUTION, in effecting such replacement, is under no obligation to supply Products or any parts thereof which are identical in all respects to the faulty Products. ABT DISTRIBUTION reserves the right to supply used or reconditioned parts or Products. ABT DISTRIBUTION shall ensure that any Products or parts thereof used in replacement shall have substantially the same fittings and at least an equivalent specification to the faulty Products or parts thereof. ABT DISTRIBUTION reserves the right to supply Products or parts thereof manufactured by whomsoever it shall, from time to time, deem appropriate.
3.3.3
The products or parts supplied to replace the Products or any part thereof shall become the property of the Customer. The Products or any part or parts thereof removed shall become the property of ABT DISTRIBUTION. Any part or parts removed must be returned to ABT DISTRIBUTION by Customer within ten (10) days.
EMERGENCY SERVICES
ABT DISTRIBUTION may, at its sole discretion, provide emergency corrective service outside the Standard Service Hours. ABT DISTRIBUTION shall respond to a request for such Emergency Services as soon as practicable after its receipt of such request. All requests for Emergency Services shall be made during the Standard Service Hours. The Emergency Services shall be provided at ABT DISTRIBUTION's standard scale of charges for such service from time to time in force. Such charges shall take into account not only the time that ABT DISTRIBUTION's service engineer spends at the Location but also his or her travelling time to, and where appropriate from, that Location.
TERMINATION OF SERVICE
If the Customer breaches any or all of the provisions under these Terms and Conditions or the applicable Service Offering or if ABT DISTRIBUTION, on reasonable grounds, suspects that the Customer is in breach of the said provisions, the service provisions under these Terms and Conditions and the applicable Service Offering shall be terminated and the Customer shall have no right to make any claims thereunder against ABT DISTRIBUTION in any manner whatsoever.
LIABILITY
ABT DISTRIBUTION and Customer agree that ABT DISTRIBUTION will not be liable for Products not being available for use, or for data or software which is lost, corrupted, deleted or altered. ABT DISTRIBUTION shall not be liable to the Customer for any incidental, indirect, special or consequential damages arising out of or in connection with the purchase, use or performance of Products or Services, even if ABT DISTRIBUTION has been advised of their possibility.
4.1
Any service response times stated by ABT DISTRIBUTION in the Service Offerings are approximate only and shall not form part of the Contract. ABT DISTRIBUTION will use all reasonable endeavours to meet the stated response times but shall not be liable for any direct or indirect loss or damage arising from its failure to meet such response times, howsoever occasioned.
4.2
Any typographical, clerical or other error or omission in sales literature, quotation, price list, acceptance of offer, invoice or other documents or information issued by ABT DISTRIBUTION shall be subject to correction without any liability on the part of ABT DISTRIBUTION.
4.3
Customer acknowledges that the limitation of liability contained in this clause is reasonable and that the limitation provisions have been taken into account by ABT DISTRIBUTION in pricing the Products.
This literature is subject to change without notice. ABT Distribution PTY LTD assumes no responsibility for editorial errors or omissions herein.
PRIVACY POLICY STATEMENT
Personal information security
ABT DISTRIBUTION is committed to keeping secure the personal information you provide to us. We take all reasonable precautions to protect the personal information we hold about you from misuse and loss and from unauthorised access, modification or disclosure.
Our security measures include, but are not limited to:
• educating our staff as to their obligations with regard to your personal information;
• requiring our staff to use passwords and/or smartcards when accessing our systems;
• encrypting data sent from your computer to our systems during Internet payment transactions and customer access codes ;
• employing firewalls, intrusion detection systems and virus scanning tools to protect against unauthorised persons and viruses from entering our systems;
• employing physical and electronic means such as alarms, cameras and guards (as required) to protect against unauthorised access to buildings.